Cancellation Policy

We understand that often even arranging therapeutic appointments can be taxing. So when something unexpected occurs and the decision to reschedule or cancel is necessary, we will do our best to make accommodations. Should the need arise we ask that you give us at least a 24 hour notice.

This notice can be done either through phone, text or email. If you are unable to reach us please leave a message on our voice mail.

  • Phone: (937)541-0271
  • Email: familymattersohio@gmail.com

Should you miss your appointment without contacting us 24 hours  in Advance, you will be charged a Cancellation Fee of $50.

The agency will also review your case for possibly discharge due to non-compliance.